Privacy Policy

This Statement of Privacy governs data collection and usage, and applies to:

  • Vital Text Systems website (
  • Vital Text Analytics System (VTAS)
  • VTAS add-in for Microsoft Word™
  • Cloud 9 LLC dba Vital Text Systems
Protecting your private information is our priority.
The Vital Text Systems website, VTAS, and the VTAS add-in for Microsoft Word™, provide English linguistics analytics detecting English language in high value text likely to result in miscommunication. By using the Vital Text Systems website, VTAS, or the VTAS add-in for Microsoft Word™, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Vital Text Systems may collect personally identifiable information (PII), such as your:

  • First and Last Name
  • Mailing Address
  • E-mail Address
  • Phone Number
  • Employer or Employer Industrial Area
  • Job Title

If you purchase Vital Text Systems products and services, we may collect billing and credit card information. This information is used to complete the purchase transaction. No such data is stored permanently or maintained within the Vital Text Systems operations or equipment beyond the completion of the purchase transaction.

Vital Text Systems may also collect anonymous demographic information, which is not unique to you, such as your:

  • Age
  • Gender
  • Information supporting linguistics analytics for detecting miscommunication
  • Work related peer information

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Vital Text Systems public message boards, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Vital Text Systems collects and uses your personal information to operate its website(s) and deliver the services you have requested. Vital Text Systems may also use your personally identifiable information to inform you of other products or services available from Vital Text Systems and its affiliates.

Sharing Information with Third Parties

Vital Text Systems does not sell, rent or lease its customer lists to third parties. Vital Text Systems may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Vital Text Systems may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Vital Text Systems, and they are required to maintain the confidentiality of your information.

Vital Text Systems may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Vital Text Systems or the site; (b) protect and defend the rights or property of Vital Text Systems; and/or (c) act under exigent circumstances to protect the personal safety of users of Vital Text Systems, or the public.

Tracking User Behavior

Vital Text Systems may keep track of the websites and pages our users visit within Vital Text Systems, in order to determine what Vital Text Systems services are the most popular. This data is used to deliver customized content and advertising within Vital Text Systems to customers whose behavior indicates interest in a particular subject area. Users may opt out of this activity if they so desire using the “Unsubscribe” option clearly marked in the page footers.

Additionally, we may use non-specific social networking data collection, and analysis for the purpose of enhancing linguistics analytics delivery.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Vital Text Systems. This information can include: your IP address, browser type, domain names, access times, and any referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Vital Text Systems website.

Use of Cookies

The Vital Text Systems website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Vital Text Systems pages, or register with Vital Text Systems site or services, a cookie helps Vital Text Systems to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Vital Text Systems website, the information you previously provided can be retrieved, so you can more easily use the Vital Text Systems features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Vital Text Systems services or websites you visit.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Vital Text Systems secures your personal information from unauthorized access, use, or disclosure. Vital Text Systems uses the following methods for this purpose:

  • SSL Protocol
  • Certificates
  • Secure processes to protect database storage of PII, documents, and text.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as but not limited to, the Secure Sockets Layer (SSL) protocol.

We strive to always take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be 100% guaranteed.

Children Under Thirteen

Vital Text Systems does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Vital Text Systems may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from Vital Text Systems, you may opt out of such communications. Customers may unsubscribe from emails by replying "STOP", or clicking the "UNSUBSCRIBE" button (if provided), or sending "UNSUBSCRIBE" to

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted. Those such as the Amazon Web Services, Microsoft Azure network, Google, and other like vendors and their optimized and secure solutions.

Changes to this Statement

Vital Text Systems reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Vital Text Systems welcomes your questions or comments regarding this Statement of Privacy. If you believe that Vital Text Systems has not adhered to this Statement, please contact Vital Text Systems via the information presented in the footer of this Site.